Shipping & Return Policy

Effective date: May 02, 2019

 

The ATP Book (“we” and “us”) is the operator of (https://www.theatpbook.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

General

Subject to stock availability

We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

 

Returns

Return Due To Change Of Mind

The ATP Book will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resell-able condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase or to the credit card used for the transaction. We will notify you once this has been completed through email.

(The ATP Book) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 

Warranty Returns

The ATP Book will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
Customers may be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. 
Upon return receipt of items for warranty claim, you can expect The ATP Book to process your warranty claim within 7 days. I most cases pictures of the damaged goods would be sufficient. Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

 

Delivery Terms


Transit Time U.S

In general, domestic shipments are in transit for 2 – 7 days

 

Transit Time U.A.E

In general, domestic shipments are in transit for 2 – 7 days

 

Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier. We are able to offer a more specific estimate at checkout.

 

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order.

Our warehouse operates on Sunday – Thursday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Simply email the changes to oders@theatpbook.com and mention clearly your order details and new shipping information. 

 

P.O. Box Shipping

The ATP Book will ship to P.O. box addresses using postal services only. We are in most cases unable to offer couriers services to these locations.

 

Military Address Shipping

We are able to ship to military addresses using USPS within the United States. We are however unable to offer this service using courier services.


Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. During this time you are able to cancel you oder at any time for a full refund.

 

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. The ATP Book is not liable for nor in direct control of delivery times.

 

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact us with next steps.

 

Duties & Taxes


Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

 

Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and The ATP Book encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to The ATP Book at the customers expense, and the customer will receive a refund for the value of goods paid. The
cost of the return shipping and the cost of the initial shipping will not be refunded.

 

Cancellation

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

 

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

Customer service

For all customer service enquiries, please email us at orders@theatpbook.com